Professional Summary
Experienced Community Manager with a strong background in effectively bridging communication between users and developers. Skilled in managing support tasks, addressing user feedback, and administration tasks.
Demonstrated expertise in quality assurance processes and application management from previous roles at T-Systems.
Languages
Slovak: Native proficiency
English: Professional working proficiency
Employment History
Community Manager
Minds.com
As a Community Manager at Minds, I serve as the communication bridge between the community and developers, effectively communicating new changes and demands. I manage support and administrative tasks, including reviewing Boosts (ads) and addressing user feedback. Additionally, I assist in quality assurance processes to ensure a smooth user experience.
Overall my role involves fostering community engagement and facilitating effective communication channels.
Application Manager
at T-Systems in Košice
As Application manager for Automation supporting tools, my responsibilities are incident, change and application management as well as upgrading and maintaining of four tools, as well as providing support and help with the tools to operation engineers and users.
During this time, I helped to improve processes reorganization and improvement of internal wiki and securing and improving the tools.
Team Leader local Automation Team
at T-Systems in Košice
As Team Leader I was responsible for management meetings, team changes, task assignments, problem resolution, and communication with team, management, and customers. Successfully contributed to local team reorganization and optimization.
Automation Operation Engineer
at T-Systems in Košice
As Application Administrator of HPE Server Automation, HPE Operation Orchestration and HPE Database and Middleware Automation, my responsibilities were administration of these tools, that included change and incident management, communication with vendor and creation of team documentation and templates.
During this time, I created base operation documentation for the automation operation team and improved the deployment process.
Education
Master at Automotive Electronics
at Technical University in Košice
As Master at Automotive Electronics, I got education in design of electronic circuits, signal processing and artificial intelligence in electronic
My masters thesis was oriented towards new transmitting technologies - LoRa and LoRaWAN.
Bachelor at Automotive Electronics
at Technical University in Košice
As Bachelor at Automotive Electronics I got education about digital and analog electronics, MCU programming, manufacturing technologies in electronics, measurement systems and use of electronics in automotive industry.
My bachelors thesis was about use of Atlassian Confluence in educational process, and how it can be used for better information sharing with students.
Activities
Technician at PCKlub (Jedlíkova 13)
at Student association at Jedlíkova 13 dormitory
PCKlub is a student club within dormitory Jedlíkova 13, which takes care of the internet infrastructure and dormitory services (order system for washing machines or leisure room).
While I was a member, I supported students with their internet, helped to maintain IT infrastructure of dormitory, administered the official dormitory website and looked for new technologies and improvements to use.
Skills
Linux Administration ● ● ● ● ●
Linux as user ● ● ● ● ●
Shell Scripting ● ● ● ● ●
Matlab ● ● ● ● ●
HPE Server Automation ● ● ● ● ●
Atlassian Confluence ● ● ● ● ●
Atlassian JIRA ● ● ● ● ●
Team Management ● ● ● ● ●
Analytical Thinking ● ● ● ● ●
Solution Orientation ● ● ● ● ●
Customer Orientation ● ● ● ● ●
ITIL ● ● ● ● ●